Update - Vendor Notification of Outage: https://status.blackbaud.com/incidents/scp7mgh9kynt
Jul 19, 2024 - 10:33 CDT
Investigating - Information Technology is aware of an issue affecting the services listed below provided by a third-party vendor.

- Raiser’s Edge NXT customers are unable to access database view; when selecting the option nothing happens.
- Luminate Online customers are unable to send email or accept donations.

IT is engaging the vendor to resolve the issues. Updates will be posted to the IT status page as they are made available.

Jul 19, 2024 - 10:32 CDT
Applications and Services Partial Outage
90 days ago
100.0 % uptime
Today
Authentication Systems ? Operational
Banner Admin Pages Operational
Banner Document Management (BDM) Operational
Banner Self-Service ? Operational
Bon Appetit POS ? Operational
Campus Store POS ? Operational
Degree Audit ? Operational
Digital Signage Operational
Document Express ? Operational
Dynamic Forms ? Operational
Engineering Network Licenses ? Operational
Event Management System (EMS) ? Operational
Evisions Applications ? Operational
Email ? Operational
EZProxy Operational
Fundraising Applications ? Partial Outage
Jira ? Operational
Media Websites Operational
Moodle Operational
Odyssey/CBORD ? Operational
Office 365 Apps ? Operational
OneDrive Operational
Password Reset Portal Operational
Printing ? Operational
Resident Management System (RMS) Operational
Shared Network Drives (S:) Operational
SharePoint Operational
Slate Operational
Student Registration Operational
myUNW Operational
University Website Operational
UNW Web Apps ? Operational
Teamwork Operational
PeopleAdmin Applicant Tracking ? Operational
SchoolDude ? Operational
90 days ago
100.0 % uptime
Today
Atlassian Cloud Applications ? Operational
Confluence Administration Operational
Confluence Android App Operational
Confluence Authentication and User Management Operational
Confluence Create and Edit Operational
Confluence iOS App Operational
Confluence Search Operational
Confluence View Content Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Campus Network and Systems Operational
Core Network Operational
Core Virtualization and Storage Operational
Internet Operational
Phones and Voicemail Operational
VPN Access Operational
Wireless Operational
WAN Operational
Campus Building Networks Operational
Akenson Hall Network Operational
Berntsen Library Network Operational
Billy Graham Community Life Commons Network Operational
Child Development Center Network Operational
Ericksen Center Network Operational
Hartill/Knutson/Roberston Student Center Network Operational
Mel Johnson Media Center Network Operational
Moyer Hall Network Operational
Nazareth Hall Network ? Operational
Powerhouse Network Operational
Ramseyer Hall Network Operational
Riley Hall Network ? Operational
Rosedale Square North Network Operational
Southeast Residence Network Operational
Totino Fine Arts Center Network Operational
Wilson Center Network Operational
Computers and Labs Operational
Classroom Computers ? Operational
Department Computer Labs ? Operational
Employee Remote Access ? Operational
General Computer Labs ? Operational
Office Computers ? Operational
Virtual Computer Labs ? Operational
Radio Station Systems Operational
KDNW - Duluth IT Systems ? Operational
KDNW - Duluth Studio Systems ? Operational
KFNW - Fargo IT Systems ? Operational
KFNW - Fargo Studio Systems ? Operational
KGBI - Omaha IT Systems ? Operational
KGBI - Omaha Studio Systems ? Operational
KJNW - Kansas City IT Systems Operational
KJNW - Kansas City Studio Systems ? Operational
KNWC - Sioux Falls IT Systems ? Operational
KNWC - Sioux Falls Studio Systems ? Operational
KNWI - Des Moines IT Systems ? Operational
KNWI - Des Moines Studio Systems ? Operational
KNWS - Waterloo IT Systems ? Operational
KNWS - Waterloo Studio Systems ? Operational
KSLT - Rapid City IT Systems Operational
KSLT - Rapid City Studio Systems ? Operational
KTIS/Faith Radio - St. Paul IT Systems Operational
KTIS/Faith Radio - St. Paul Studio Systems ? Operational
WBGL - Champaign IT Systems ? Operational
WBGL - Champaign Studio Systems ? Operational
WCIC - Peoria IT Systems ? Operational
WCIC - Peoria Studio Systems ? Operational
WNWC - Madison IT Systems ? Operational
WNWC - Madison Studio Systems ? Operational
KCVO - Camdenton IT Systems ? Operational
KCVO - Camdenton Studio Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Media Studio Computer Software Updates - July 23, 2024 Jul 23, 2024 20:00 - Jul 24, 2024 02:00 CDT
Software and security updates will be installed on all Windows studio computers during an upcoming maintenance window.

During this time, the following updates will be installed:
- Monthly operating system updates
- Monthly software updates

NOTE: The following Studios and computers will be EXCLUDED from this maintenance window
- RCS Zetta server
- RCS Zetta OnAir
- RCS Zetta Main
- Break Away 1

Posted on Jul 17, 2024 - 09:08 CDT
Information Technology will be performing maintenance during a scheduled maintenance window. Affected systems should not have any interruptions during this time.

The following work will be completed during this time:

-Setting change which will improve the reliability of workstations that authenticate using PIN or fingerprint reader for authentication. Setting change will be applied to all office computers within the University and Media Home Office.

Maintenance updates will be posted to the IT status page.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. IT staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Posted on Jul 16, 2024 - 16:39 CDT
IT Systems Maintenance Jul 23, 2024 20:00 - Jul 24, 2024 00:00 CDT
Information Technology will be performing maintenance during a scheduled maintenance window. Affected systems will have intermittent interruptions during this time.

The following work will be completed during this time:
- Install monthly software updates
- Replace expiring SSL certificates
- Update third-party applications on servers
- Implement security configuration improvements

Maintenance updates will be posted to the IT status page.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Posted on Jul 15, 2024 - 22:47 CDT
Office Computer Software Updates Jul 23, 2024 22:00 - Jul 30, 2024 22:00 CDT
Software and security updates will be installed on all Windows and MacOS office computers during an upcoming maintenance window.

During this time, the following updates will be installed:
- Monthly software updates for Windows and MacOS
- Monthly software updates for Microsoft Office

During the maintenance window, your computer will automatically begin installing any missing software updates as soon as it is powered on and connected to the internet or the UNW network.

Tired of updates interrupting your work?
-You can install these updates ahead of time by following this guide:
https://unw.atlassian.net/l/cp/8XzEwVJ9 - (Windows Only)
-Otherwise, you can wait until the evening that the maintenance window begins but leave your computer powered on and connected to the internet. By leaving your computer on overnight, updates should install automatically while you aren't working.
-If you wait until the following day and turn your computer on, your computer will automatically begin installing any missing software updates as soon as it is connected to the internet or the UNW network.

If you have any questions or concerns about this schedule or the software updates that will be installed, please contact the IT Service Desk.

Posted on Jul 15, 2024 - 22:48 CDT
Classroom, Lab, and University Production Computer Maintenance Jul 23, 2024 23:59 - Jul 24, 2024 04:59 CDT
Software and security updates will be installed on all Windows and MacOS office computers during an upcoming maintenance window.

During this time, the following updates will be installed:
- Monthly software updates for Windows and MacOS
- Monthly software updates for Microsoft Office

During the maintenance window, all Windows and Mac computers in classrooms, computer labs, systems utilized for University production use cases (Bookstore, Events, Mail Center, and Nursing) will automatically begin installing any missing software updates and reboot.

If you have any questions or concerns about this schedule or the software updates that will be installed, please contact the IT Service Desk.

Posted on Jul 15, 2024 - 22:48 CDT
Past Incidents
Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 15:00 CDT
Scheduled - Information Technology will be performing maintenance during a scheduled maintenance window. Affected systems should not have any interruptions during this time.

The following work will be completed during this time:

-Time synchronization improvements

Maintenance updates will be posted to the IT status page.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 19, 14:52 CDT
Completed - The scheduled maintenance has been completed.
Jul 19, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 CDT
Scheduled - Information Technology will be performing maintenance during a scheduled maintenance window.

During this window, existing UNW Wireless & Eagles connections will continue to work, but new connections will not authenticate. If you need to use the wireless, please connect before the maintenance window. UNW Guest wireless will not be impacted during this time.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 17, 13:36 CDT
Jul 18, 2024
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 CDT
Scheduled - IT will be performing maintenance during scheduled downtime. Affected systems will have intermittent interruptions during this time.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. IT staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 16, 20:44 CDT
Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 CDT
Scheduled - Information Technology will be performing maintenance during a scheduled maintenance window.

During this window, existing UNW Wireless & Eagles connections will continue to work, but new connections will not authenticate. If you need to use the wireless, please connect before the maintenance window. UNW Guest wireless will not be impacted during this time.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 15, 10:24 CDT
Jul 16, 2024
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:00 CDT
Scheduled - myUNW will be under maintenance during a scheduled downtime. The expected downtime will be less than 1 hour and will happen between July 14th 6 PM and July 15th 2 AM.
Jul 8, 10:07 CDT
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:00 CDT
Scheduled - myUNW will be under maintenance during a scheduled downtime. The expected downtime will be less than 1 hour and will happen between July 7th 6 PM and July 8th 2 AM.
Jul 3, 15:17 CDT
Jul 14, 2024
Resolved - This incident has been resolved.
Jul 14, 16:53 CDT
Investigating - Information Technology is aware of an issue affecting the systems listed below.

-Nazareth Hall and the CLC buildings lost power during the storm this morning and currently do not have any network/internet access as a result. Parts of these buildings are still lacking power as well. Facilities is currently looking into this issue.

IT is actively working to restore access affected systems.  Updates will be posted to the IT status page within the hour.

Jul 14, 06:58 CDT
Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 CDT
Scheduled - IT will be performing maintenance during scheduled downtime. Affected systems will have intermittent interruptions during this time.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. IT staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 10, 06:25 CDT
Jul 11, 2024
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 16:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:51 CDT
Scheduled - Information Technology will be performing maintenance during a scheduled maintenance window. Affected systems will have intermittent interruptions during this time.

The following work will be completed during this time:
- Printers being rotated in Riley Hall on 7/10. Printing in Riley will be unavailable for several hours as the Uniflow implementation takes place.

Maintenance updates will be posted to the IT status page.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 10, 11:49 CDT
Completed - The scheduled maintenance has been completed.
Jul 10, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CDT
Scheduled - Information Technology will be performing maintenance during a scheduled maintenance window. Affected systems should not have any interruptions during this time. You may notice a popup from Endpoint Central when install begins. This can be hidden while the software installs.

The following work will be completed during this time:
- All office workstations will receive printing client software. Software is being install for future use.

Maintenance updates will be posted to the IT status page.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jul 9, 14:32 CDT
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 CDT
Scheduled - Information Technology will be implementing a new method for guests to connect to the campus wireless network. During this maintenance there will be intermittent interruptions to Wi-Fi. See myUNW for more information.

Quick Note: Upgrades or system maintenance may cause unexpected situations to surface. Information Technology staff will do everything possible to stay within the scope of the anticipated work and communicate any changes.

Jun 28, 10:31 CDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.